Buying a domain name through Greaves Design:

Important information

Key terms

When you buy a domain name through Greaves Design Ltd, Greaves Design Ltd acts as registrar, registering the domain name on your behalf.

Registration of your domain name by Greaves Design Ltd is subject to Nominet’s terms and conditions, which can be found at: Domain Name Terms & Conditions

Registration of your domain name is also subject to your agreement to Greaves Design Ltd’s terms and conditions, which can be found at: Greaves Design Terms & Conditions

Key terms:

  1. All domain names registered by Greaves Design Ltd will be registered to the client and their address. The client will be the legal owner of the domain and may request to move away at any point after payment of the initial cost. Greaves Design Ltd will do this within a reasonable time.
  2. All costs involved in detail changes of domain transfers shall be met by the client.
  3. It is the client’s responsibility to renew their domain names when due. Greaves Design Ltd cannot be held liable for the expiry of a domain name, although we will provide the client with a minimum of one expiry notice 30 days before the expiry of a domain name.
  4. When a client renews ‘hosting’ with Greaves Design Ltd, this also includes domain renewal, if the renewal is needed to ensure the continued functioning of the website and was purchased as part of the hosting package. If the client does not renew the hosting, their domain name could be made available to the public for purchasing and Greaves Design Ltd cannot be held liable for this.

It is important you read all terms and conditions in full before signing any agreement.

Customer service level commitments

This is our customer service level commitment to all clients using Greaves Design Ltd’s domain registration service:

  • We aim to respond to all correspondence within 48 hours.
  • Before any agreement is made or renewed, we will make each client aware of the key terms of the contract or any changes to them.
  • If you request to make changes to your domain name, we will aim to complete these within 48 hours.
  • We will provide each client with a minimum of one expiry notice 30 days before the expiry of a domain name.
  • This will tell you what you need to do in order to renew your domain name registration.

Use of Resellers

Where Greaves Design Ltd provides services to resellers for the purposes of domain name registration, we ensure those resellers are aware of Nominet’s terms and conditions of domain name registration and take all necessary steps to make sure their dealings with registrants are compatible.

We can provide each client with a copy of the relevant reseller contract as and when requested.

Complaints, abuse and appeals

If you are in any way unhappy with the service you’ve received when buying a domain name through Greaves Design or any abuse in connection with your domain name, please contact us using the contact details below:

Greaves Design Ltd
10 Furzefield Rd
Horsham
West Sussex
RH12 4NG

Tel: 01403 856016
Mob: 07977 507231
E-mail: info@greavesdesign.co.uk

If you’re unhappy with our response to your complaint you can escalate it to Nominet’s Customer Services Team via: Nominet’s Customer Services Team

Contact details

Any or all correspondence relating to your purchase of a domain name through Graves Design Ltd should be addressed to:

Greaves Design Ltd
10 Furzefield Rd
Horsham
West Sussex
RH12 4NG
Tel: 01403 856016
Mob: 07977 507231
E-mail: info@greavesdesign.co.uk

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